LIFE AT LINDAU
Residents are the focal point of our services and we pride ourselves on delivering the highest quality care and support while respecting them as individuals and giving them the dignity they deserve. We endeavour to make our residents feel at home with us, however long or short their stay.
At Lindau residents can enjoy a wide variety of entertainments and activities. Indoors there are arts and crafts, playing cards, bingo, board games and flower arranging. Outside, when weather permitting we play lawn darts and hoop-la. Entertainers visiting the home include signers and an outside theatre company.
We encourage family and friends to visit residents as regularly as they can.
Mealtimes are an important part of our residents’ day and we recognise the importance of good nutritious food. Whether breakfast, lunch or tea, there is always a variety of choice and all our menus are assessed for nutritional value. Residents can either choose to eat within their rooms or join others in our dining room. Relatives are always welcome to come along. Our weekly menu is displayed on various display boards throughout the home.
Our catering partner Apetito (http://www.apetito.co.uk/) is a well established provider of nutritious healthy meals to the care sector and their menu currently features over 200 delicious meals and desserts that our residents can enjoy. Their range of meals include special dietary and texture modified meals as well as catering for religious and ethnic/cultural requirements including Halal, Kosher, African-Caribbean and Asian vegetarian.
Texture modified meals are available in 4 categories to suit residents with differing levels of chewing and/or swallowing difficulty. These can vary from puréed foods to fork-mashable meals. New residents are assessed for malnutrition and other deficiency related conditions and if any are found we will immediately start providing meals that are suited to the resident’s needs to get them back to health quickly and safely.
SETTLING IN
We strive to create a friendly, caring environment and understand the balance between providing care when needed and helping our residents to maintain their independence where possible.
Our residents and their families are important to us. Individual likes and dislikes are established, ensuring we are fully aware of habits and feelings. A tailor made personal care plan is then created and from this a specialised staff member is matched with them to build a 1:1 relationship which makes their experiences more consistent.
Referrals come from a number of sources including social services, local hospitalss and private individuals/relatives. We conduct a detailed confidential assessment prior to admission and put in place a transition plan to ensure the move into the home is as comfortable and free of stress as it can be. Wherever possible the potential resident will dictate the pace of their admission. We use the information from the assessment to determine a consistent approach to the care given to the new resident, always with their full consent.
FACILITIES
At Lindau, we offer residents excellent facilities to make their lives comfortable, enjoyable and as safe as possible.
Most bedrooms offer en suite bathrooms rooms and all bedrooms are finished to a high standard including comfort and safety features such as thermostatic radiators, 24 hour call systems and smoke detectors. Residents are encouraged to bring favourite photos, ornaments or their own furniture to make them feel more at home. Residents have the choice to have a bath or shower and bathrooms are fitted with hoists and standing frames to assist mobility where required.
There are spacious lounges including one with views of our garden which also includes an outdoor seating area. There is also a more secluded area for when a resident may prefer some quiet time. We aim to provide a homely and comfortable environment and lounges are arranged as residents choose.
A full range of services are available to our residents, including visits from the GP, community district nurses, physiotherapist, opticians and a dentist as well as regular visits from a chiropodist and a hairdresser.
OUR CARE & STAFF
Our dedicated team of staff and highly experienced and well trained, naturally empathetic with a genuine desire to make a difference to the lives of our residents. Whether a Health Care Assistant, catering assistant or office assistant, everyone shares the same values.
Our health care assistants are training to a minimum of a Level Two qualification in Health and Social Care and Senior Health Care Assistants have qualified to Level Three in Health and Social Care. Our Registered Manager has over ten years of experience in the care sector and has a Level 5 Diploma in Leadership for Health and Social Care.