We are Care Excellence Ltd, a Limited Company incorporated in England and Wales. Our company number is 05920229 and our registered address is:

Lindau
104 Littlestone Road
New Romney
Kent TN28 8NH

“Care Excellence Ltd” are committed to ensuring that your privacy is protected. We will continue to comply with the provisions of the Data Protection Act (“DPA”) until 25 May 2018, after which we will comply with the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) unless and until the GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy.

This Privacy Policy together with our website terms and conditions and cookie policy sets out how we collect personal information from you and how the personal information you provide will be processed by us. By visiting the website at https://lindau.co.uk/ (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

 

What information does Care Excellence Ltd hold and how will we use it?

Information you give Care Excellence Ltd: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, email address, address/location and phone number.

We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We keep your personal information in line with set periods calculated using the following criteria.

  • How long you have been a customer with us, the types of products or services you have with us, and when you will stop being our customer.
  • How long it is reasonable to keep records to show we have met the obligations we have to you and by law.
  • Any time limits for making a claim.
  • Any periods for keeping information which are set by law or recommended by regulators, professional bodies or associations.
  • Any relevant proceedings that apply.

Information Care Excellence Ltd collects about you: Care Excellence Ltd may collect the following information from you when you visit the website:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helplin

We retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We keep your personal information in line with set periods calculated using the following criteria:

  • How long you have been a customer with us, the types of products or services you have with us, and when you will stop being our customer.
  • How long it is reasonable to keep records to show we have met the obligations we have to you and by law.
  • Any time limits for making a claim.
  • Any periods for keeping information which are set by law or recommended by regulators, professional bodies or associations.
  • Any relevant proceedings that apply.

Information we receive from other sources: This includes information we receive about you when you use other websites operated by us or other services we provide. This information may include your name, email address, postal address and phone number. We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent.

We keep your personal information in line with set periods calculated using the following criteria.

  • How long you have been a customer with us, the types of products or services you have with us, and when you will stop being our customer.
  • How long it is reasonable to keep records to show we have met the obligations we have to you and by law.
  • Any time limits for making a claim.
  • Any periods for keeping information which are set by law or recommended by regulators, professional bodies or associations.
  • Any relevant proceedings that apply.
 

Cookies

The Website uses cookies to distinguish you from other users of the website. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy

 

Use Made of the Information

Care Excellence Ltd may use the information we receive and/or collect about you to:

  • Fulfil our obligations under any contract we have entered into with you or with a Service User  you    represent, and to provide you or the relevant Service User with information or services you or the Service User has requested
  • Send you newsletters and marketing information if you have consented to us doing so
  • Notify you of products and services we feel may interest you, or permit third parties to do so if you have provided the appropriate consent
  • Monitor website usage and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website

Care Excellence Ltd processes personal information for certain legitimate business purposes, which include some or all the following:

  • Where the processing enables Care Excellence Ltd to enhance, modify, personalise or otherwise improve the website, its services or communications
  • To identify and prevent fraud
  • To enhance the security of Care Excellence Ltd’s network and information systems
  • To better understand how people interact with Care Excellence Ltd’s websites
  • To administer the website and carry out data analysis, troubleshooting and testing; and
  • To determine the effectiveness of promotional campaigns and advertising

If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.

Where we are processing personal data we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the following webpage https://lindau.co.uk Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.

If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by contacting us via the following webpage https://lindau.co.uk/and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.